ee44 Privacy Policy — Your Information Is Our Responsibility

Introduction

ee44 ("we", "us", or "the platform") operates a trusted online gaming service for Bangladeshi players. This privacy policy ("policy") explains what information we collect when you use the ee44.lat website, how we use it, who we share it with, and how you can control your information.

By using our services you agree to the terms described in this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

This policy may be updated from time to time. For any significant changes we will notify you at your registered email address or through a notice on the site. Continuing to use our services after a change means you accept the updated policy.

2.1 — Registration and Account Information

When you create an account on ee44 we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address (district and division)
• National ID card or passport details (for identity verification)
• Password (stored in encrypted form, never visible directly)

2.2 — Financial and Payment Information

We collect payment-related information to process deposits and withdrawals. Payment methods supported on ee44 are bKash, Nagad, Rocket, and bank transfer. Information we collect:

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit reference numbers

Important: Card numbers, CVV codes, or PIN codes are not stored in our system. Payment information is processed directly by the relevant payment gateway.

2.3 — Technical and Usage Information

Information collected automatically while you use the service:

• IP address and device type
• Browser type and version
• Operating system information
• Login time, session duration, and activity logs
• Gaming activity such as which games you played and how much you wagered
• Information from cookies and tracking technologies

2.4 — Communication Information

When you use our 24/7 live chat support or contact us by email, a record of that conversation is stored. This helps us improve service quality, resolve disputes, and meet legal requirements.

3.1 — Service Operation and Improvement

We use your information for the following purposes:

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To apply bonuses and promotional offers (such as the 120% welcome bonus)
• To manage the VIP program and provide cashback
• To personalize your gaming experience
• To identify and resolve technical issues on the platform

3.2 — Security and Fraud Prevention

We use information to ensure the safety of you and all other users:

• To detect unauthorized logins and suspicious activity
• To prevent multiple accounts and bonus abuse
• To comply with anti-money laundering (AML) obligations
• To verify age (to allow only users aged 21 and above)
• To enforce responsible gaming policies

3.3 — Communication and Notifications

Using the contact information you provide, we may notify you about:

• Transaction confirmations (deposits, withdrawals, bonus activations)
• Important account security notices
• Policy updates and change notifications
• Promotional offers and bonus information (only with your consent)

You can unsubscribe from marketing communications at any time. However, transaction and security notifications cannot be turned off, as they are an essential part of the service.

4.1 — Sharing Information with Third Parties

ee44 never sells your personal information to third parties for commercial purposes. Information may be shared in the following limited situations:

• Payment Processing: The minimum necessary information is shared with payment processors such as bKash, Nagad, Rocket, and bank transfer services to complete transactions.
• Game Providers: Necessary information may be exchanged with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe) to record your gaming activity.
• Technology Service Providers: Third parties may be used for site hosting, security, and analytics services, with whom privacy agreements are in place.
• Legal Obligations: Information may be provided in response to a court order or government directive.
• Fraud Prevention: Fraud-related information may be shared with other gaming platforms when required for an investigation.

4.2 — International Data Transfers

Our servers and technology infrastructure may be located in various countries. For any data transfer we ensure that the privacy protection standards of the destination country meet international benchmarks and that data is sent securely using SSL encryption.

5.1 — What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser that a website places on your computer or mobile device. On ee44 we use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and keep the site working properly. Disabling these will make the service unavailable.
• Performance Cookies: To analyze how you use the site and improve your experience.
• Preference Cookies: To remember your language, theme, or other personal preferences.

You can control cookies from your browser settings. Keep in mind that disabling all cookies may affect some site functionality.

6.1 — How Long Information Is Kept

We store your information only for as long as necessary. Retention periods for different types of information are listed below:

• Account Information: For as long as the account is active and for up to five years after closure.
• Financial Transaction Records: A minimum of five years in accordance with financial regulations.
• Communication Records: Up to three years after a support session ends.
• Technical Logs: Generally up to 90 days.

These periods may be extended in the case of legal obligations or disputes. After the period ends, information is securely deleted or anonymized.

7.1 — Your Rights Over Personal Information

As an ee44 user you have the following rights:

• Right to Access: You can request to know what information we have collected about you at any time.
• Right to Correction: If your information is incorrect or incomplete you can request a correction.
• Right to Deletion: In certain circumstances you can request that your information be deleted (unless a legal obligation applies).
• Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
• Right to Complain: If you believe your rights have been affected, you can lodge a complaint with the relevant supervisory authority.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat. We will process your request within 30 business days.

8.1 — Technical Safeguards

ee44 takes various technical and organizational measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Password hashing — passwords are never stored in plain text
• Regular security audits and vulnerability assessments
• Restricted employee access — only authorized staff can access information
• Firewall and intrusion detection systems
• Regular backups and disaster recovery planning

8.2 — Our Responsibility in Case of a Data Breach

If a security breach affecting your information occurs and creates a high risk for you, we will notify you as quickly as possible. The notification will describe the nature of the breach, possible consequences, and the steps we have taken.

Despite our security measures, no online platform is 100% secure. You also have a responsibility for your account's security — use a strong password and never share your login details with anyone.

9.1 — Restriction for Those Under 21

ee44 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under 21. We verify age at registration and if a user is suspected to be a minor, the account is immediately closed and the related information is deleted.

If you become aware that a minor is using our platform, please let us know at [email protected].

10.1 — Policy Update

This privacy policy may be updated from time to time due to business changes, legal requirements, or service improvements. For significant changes, we will post a notice on the website and notify you at your registered email. You can identify the latest version by checking the "Last Updated" date at the top of this page.