ee44 Terms and Conditions

1. General Provisions and Nature of Agreement

These terms and conditions ("Terms") form a legally binding agreement between the ee44 platform ("Platform", "we", "us") and any user ("User", "you") who registers or accesses it.

ee44 is an online gaming and entertainment platform that provides slot games, live casino, cricket betting and various gaming experiences for Bangladeshi users. By using the platform, you acknowledge that you have fully read, understood and accepted these terms and conditions.

These terms and conditions must be read together with the ee44 Privacy Policy and Responsible Gaming Policy. In the event of any ambiguity, the interpretation of ee44 shall be considered final.

2. Eligibility Requirements and Age Limit

The following conditions must be met to open an account and play games on the ee44 platform:

• You must be at least 21 years of age ("for those aged 21 and above only").
• You must be a real individual — opening an account on behalf of a corporate entity or automated system is prohibited.
• You should not reside in or access the platform from a location where online gaming is legally prohibited.
• You must have full legal capacity and there must be no legal impediment to entering into this agreement.
• A person may operate only one account. Creating multiple accounts is strictly prohibited.

3. Account Registration and Security

When registering on the ee44 platform, you must provide accurate, complete and up-to-date information. Providing false information will be considered a breach of contract.

• Personal Information: Full name, date of birth, email address and mobile number must be provided correctly.
• Password Security: It is your responsibility to keep your account password confidential. Sharing your login details with anyone is prohibited.
• Unauthorized Access: Any unauthorized access to your account must be reported to ee44 support immediately.
• KYC Verification: ee44 may verify your identity at any time using a national identity card, passport or other documents.
• Account Transfer: Transferring your account, balance or bonuses to any other person is strictly prohibited.

4. Deposits, Withdrawals and Payment Policy

All financial transactions on ee44 are processed through secure and encrypted channels. We support the payment methods commonly used in Bangladesh.

• Accepted Payment Methods: bKash, Nagad, Rocket, bank transfer.
• Minimum Deposit: The minimum deposit amount for each payment method is ৳500.
• Minimum Withdrawal: The minimum withdrawal amount is ৳800.
• Withdrawal Time: Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Withdrawal Conditions: KYC verification must be completed before making a withdrawal. Withdrawals will be processed to the same method used for the deposit where possible.
• Third-Party Payments: Using a payment method registered in someone else's name to conduct transactions is prohibited.
• Currency: All transactions are completed in Bangladeshi Taka (BDT / ৳).

5. Bonuses, Promotions and Wagering Requirements

ee44 offers various types of bonuses and promotional offers. These bonuses are provided under specific conditions and these conditions apply to each bonus.

• Welcome Bonus: A 120% bonus on the first deposit up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times (10x).
• Bonus Validity: Each bonus has a specific validity period, which is stated in the bonus offer.
• Bonus Abuse: Claiming bonuses by opening multiple accounts, using false information or any other dishonest means is strictly prohibited.
• VIP Cashback: A maximum weekly cashback of 0.4% applies at the Bronze tier, 0.8% at the Silver tier, 1.1% at the Gold tier, and 1.5% at the Platinum tier.
• Bonus Changes: ee44 reserves the right to change or cancel any bonus offer without prior notice.
• Bonus Withdrawal: Bonus funds may not be withdrawn before the wagering requirements have been met.

6. Gaming Rules and Fair Play

ee44 ensures fair and transparent gaming across all games. The games offered on our platform are developed by internationally recognized game software providers.

• Fair Play Guarantee: The outcome of all games is determined entirely by Random Number Generator technology.
• Game Interruption: If a game is interrupted due to a technical issue, ee44 will settle it using the last verifiable result.
• Betting Limits: Specific betting limits apply to each game and are displayed in the game interface.
• Game History: The history of all games is stored in the account and can be viewed by the user at any time.
• Game Cancellation: If a game is cancelled due to a software error, the bet amount will be refunded.

7. Prohibited Activities and Misconduct

The following activities are strictly prohibited on the ee44 platform:

• Playing games or attempting to win through fraudulent, illegal or dishonest means.
• Using bots, automated scripts or third-party software to play games.
• Creating multiple accounts to take advantage of bonuses or promotions.
• Using the platform for money laundering or illegal financing purposes.
• Attempting to interfere with or hack the platform's security systems.
• Harassing, intimidating or being abusive toward other users.
• Spreading false information against the platform or attempting to damage its reputation.

8. Responsible Gaming

ee44 places the highest importance on responsible gaming. We want our users to enjoy gaming as a form of entertainment, not as a problem that affects their daily life.

• Self-Control: You can set your own deposit limits, betting limits or session time limits.
• Self-Exclusion: If you feel that gaming is becoming harmful to you, you can request a temporary or permanent self-exclusion.
• Age Verification: It is the responsibility of every adult to keep minors away from gaming.
• Support: If you are affected by a gaming problem, please contact our 24/7 live chat support.

Visit our Responsible Gaming page to learn more.

9. Privacy and Data Protection

ee44 gives the highest priority to protecting your personal information. We keep all data secure using SSL encryption technology.

• Data Collection: We collect only the information necessary to provide our services.
• Sharing with Third Parties: Your personal information will not be shared with third parties except where required by law.
• Cookies: The platform uses cookies to operate effectively. Full details can be found in our Privacy Policy.
• Data Retention: Your data will be retained for a specified period in accordance with applicable legal requirements.

10. Account Suspension and Closure

ee44 reserves the right to temporarily suspend or permanently close your account in the following circumstances:

• If any provision of these terms and conditions is violated.
• If evidence of a false identity or false age is found.
• If fraudulent activity is suspected.
• If the documents required for KYC verification are not provided.
• For security or legal reasons.
• On the basis of a self-exclusion request.

You may also request the closure of your account at any time by contacting our support team. It is your responsibility to withdraw any valid balance before the account is closed.

11. Limitation of Liability

To the extent permitted by applicable law, ee44 is not liable for the following:

• Losses caused by technical issues, server interruptions or internet connectivity problems.
• Delays or failures by third-party payment providers.
• Losses arising from unauthorized third-party access to an account.
• Losses caused by the user's own negligence.
• Service disruptions caused by events beyond our control (force majeure).

However, this limitation does not apply in cases of fraud or willful negligence.

12. Dispute Resolution Process

If you have a complaint or dispute, please contact our support team first. We aim to resolve all disputes promptly and fairly.

• First Step: Submit your complaint via 24/7 live chat or by email at [email protected].
• Resolution Time: We aim to resolve most disputes as quickly as possible.
• Final Decision: In disputes relating to game outcomes, server logs will be considered the definitive evidence.
• Escalation: If a satisfactory resolution is not reached, you may pursue the applicable legal channels.

13. Changes and Updates to Terms

ee44 reserves the right to change, update or amend these terms and conditions at any time. For significant changes, we will make reasonable efforts to notify you via your registered email or through the platform.

• Continued use of the platform after updated terms are published will be considered acceptance of the new terms and conditions.
• If the new terms and conditions are not acceptable to you, please close your account immediately.
• The date shown at the top of this page indicates the date of the most recent update.

14. Contact and Support

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our support team is ready to serve you seven days a week, twenty-four hours a day. Providing full support in Bengali is our commitment.